Frequently Asked Questions

Orders can be placed via our online store. Simply add your preferred items to cart, then select from the available delivery/collection options and follow the prompts through to checkout.

Prefer to speak to someone first? Call us on +61 429 939 861 to speak to one of our friendly staff or send us an email at info@bushflowers.com.au

We encourage you to place your order as early as possible, so that we can source plenty of the very best seasonal blooms from our suppliers.

Need flowers delivered with a little more urgency? We offer same-day delivery for any orders placed before 11am on weekdays*

*Subject to availability

General Enquiries: you can contact us using our contact form or via email at info@bushflowers.com.au. Our admin staff regularly monitor this inbox on weekdays, and will respond to your enquiry as soon as possible. Please let us know in your message if your enquiry is urgent.  

We can also be contacted via phone on +61 429 939 861. Please note that during very busy periods our small team of staff may not be available to answer your call immediately.

Wedding Enquiries

Event Enquiries

No - our physical store is temporarily closed as we search for a new retail space. We are still operating from our warehouse for delivery and collection orders only.

Due to the seasonal nature of flowers, our product images should be considered a guide only.

Your flowers may include substitutions where necessary, but will always be inspired by the look and feel of your chosen arrangement.

Please get in touch as soon as possible to let us know if you would like to cancel or make changes to your order.

We require notice at least one day prior to delivery for change of mind cancellations, as due to the perishable nature of our products we cannot refund orders once an arrangement has been made.

Non-perishable items may be eligible for a refund if returned in new condition.

Bush delivers flowers within metropolitan Melbourne. Our flowers are delivered using an external courier service with experienced drivers.

Please use the postcode checker below to confirm delivery is available in your area.

Any applicable delivery fees are distance based and are calculated using the delivery address.

Yes! Bush offers same-day delivery for orders placed before 11am on weekdays.*

For future dates, please use the delivery date selector at checkout.

*Same-day delivery may not be available during peak periods.

We require a recipient name, phone number and complete address for all deliveries.

For deliveries to hospitals, providing the ward name and bed number will help ensure your flowers are delivered to the right place. We also recommend confirming with the hospital before placing your order, as some hospitals and wards cannot accept deliveries of flowers.

As a guide, most deliveries are made between 12pm and 6pm.

In order to provide the best delivery rates possible, our couriers deliver in efficiency based runs. We are not able to offer specific delivery times.

Please contact us if you require a narrower delivery window as we may be able to organise a priority courier for an additional fee.

If no-one is present at the time of delivery our couriers will attempt to contact the recipient using the contact details provided to us.

Unsuccessful deliveries will be returned us if our courier cannot contact the recipient or find a safe place to leave your order.

If this does occur, we will then contact the purchaser to organise a free collection or redelivery for an additional fee.  

Please note that it is the responsibility of the purchaser to ensure the delivery address provided to us is secure.

Please get in touch with us as soon as possible!

Our team will be able to assist you with any changes required for deliveries that have not been dispatched yet.

Yes! Our skilled team of florists have extensive experience with all types of events.

For weddings, please use our wedding guide to learn more about our consultation process and submit an enquiry using our wedding enquiry form.

For all other events, including funerals, corporate and private functions, please use our event enquiry form.

Lucky you! We only use the freshest possible native flowers here at Bush, so we recommend following the below instructions to take good care of your blooms and maximise their vase life (and your enjoyment!).

Vase Arrangements:

• Upon delivery, top up the water in the vase to ensure it is full.
• Continue to check daily, ensuring an adequate water level is maintained and all stems are fully submerged. Change water completely every two days.
• Remove any wilted blooms as necessary.
• Keep in a cool place, away from direct sunlight, drafts and air conditioning.

Bouquets:

• Upon delivery, please remove all wrapping and packaging from your bouquet.
• Cut about 1cm off the bottom of all stems at a 45-degree angle and immediately place the flowers into a full vase of fresh water, ensuring all stems are submerged.
• Continue to check daily, ensuring an adequate water level is maintained and all stems are fully submerged. Change water completely every two days.
• Remove any wilted blooms as necessary.
• Keep in a cool place, away from direct sunlight, drafts and air conditioning.

Typically, cut flowers will last between 3-7 days. The exact life will depend on the type of flower and the conditions they are kept in.

Please follow our care instructions to ensure your flowers stay fresh for as long as possible.